Need to add credits to your Keysender account? Our guide simplifies the process, helping you fund your digital product purchases with ease.

Adding credits to your account

Explore how to add digital products to your database with Keysender. Our guide outlines the essential steps for seamless integration and management.

Keysender provides a powerful platform for managing digital products, including unique keys like game codes, activation keys, and recursive items like images and PDFs. Understanding how to properly configure your database with product messages, SKU, and usage limits can optimize your operations and enhance customer experience. Here&apos;s a step-by-step guide to help you navigate this process:Step 1: Navigate to the Database Tab<ul type="disc"><li>Click the &quot;Database&quot; tab to access the database creation section.</li></ul>Step 2: Click &apos;Add Database&apos;<ul type="disc"><li>Select &#x201C;Add database&#x201D; to begin.</li></ul><img alt="mceclip0.png" src="https://uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-aaee020d-bf3a-4912-800b-051d8623af21" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: calc(100% - 10px); color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" class="fr-fic fr-dii">Step 3: Choose Database Type<ul type="disc"><li>One use: For unique keys like activation keys or game codes.</li><li>Multi-usage: For recursive keys like images, PDFs, multiple-use codes, or reset instructions.</li></ul><img alt="mceclip1.png" src="https://uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-5c6a4ed7-7f32-402f-ab3c-5feed3414bcc" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: calc(100% - 10px); color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" class="fr-fic fr-dii">Step 4: Name Your Database and Select Type<ul type="disc"><li>Enter a name and choose the type based on the keys you&apos;re adding.</li></ul>Step 5: Add Keys or Upload Files (Optional)<ul type="disc"><li>You have the option to add text codes or upload files (up to 100MB per file) on the database details page.</li></ul><img alt="mceclip2.png" src="https://uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-b53cff26-4242-47a7-817c-f341c54d442a" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: calc(100% - 10px); color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" class="fr-fic fr-dii">Step 6: Add Product Message [PM] and SKU<ul type="disc"><li>In the details tab, add a Product Message [PM] for product activation instructions.</li><li>The [PM] variable can be added to email or inbox templates and will be visible on the guest access page.</li><li>Add the SKU for easy tracking and management.</li></ul>Step 7: Set Usage Limits for Unique Keys (If Applicable)<ul type="disc"><li>For unique keys, you can set a usage limit.</li><li>Example: A key can be sent 5 times to 5 unique customers. If a customer purchases twice, the system will send two unique codes, even if the code can be sent 5 times.</li></ul>Examples of Keys:<ul type="disc"><li>Unique Keys:<ul type="disc"><li>Activation Keys: XZ42V-TB72H-4BFKM-Q6FXW</li><li>Game Codes: 3FG5J-LH9Z5-ZBZH4-JB3X3-FQ44R</li></ul></li><li>Recursive Keys:<ul type="disc"><li>Images: filename: giftcard.png</li><li>PDFs: filename: user_manual.pdf</li><li>Multiple Use Code: PROMO2023</li><li>Reset Instructions: filename: reset_instructions.txt</li></ul></li></ul>Properly setting up your product database is essential to efficiently manage your digital goods and provide clear instructions to your customers. With features like Product Message [PM] variables, SKU tracking, and controlled usage limits, Keysender ensures that you have all the tools needed to streamline your operations and elevate the customer experience. If you have further questions, support is readily available to assist you.

Adding digital products to a database

Personalize your communication with Keysender's guide to customizing email and inbox templates. Tailor messages to align with your brand and needs.

Customizing email and inbox templates

Want to connect products to an integration? Follow Keysender's guide for a streamlined process, enhancing your digital product distribution and management.

Follow these steps to properly connect your specific integration to the correct email and inbox templates, connect a product database, adjust the price, and enable monitoring within Keysender:Step 1: Select Your Specific Integration within Keysender<ul type="disc"><li>Log in to your Keysender account.</li><li>Select the integration name from the dropdown menu at the top of the page (e.g., WooCommerce, Shopify, Magento, etc.).</li></ul><img src="https://uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-15038eb6-500c-438d-80af-f668f859ca6e" style="width: 300px;" class="fr-fic fr-dib">Step 2: Navigate to Products within Your Integration<ul type="disc"><li>Navigate to &apos;Products&apos; within your selected integration.</li><li>Find the specific product you want to link.</li></ul>Step 3: Connect a Product Database<ul type="disc"><li>Connect the desired Keysender database to the specific product.</li><li>Ensure that the database contains all the necessary information for that product.</li></ul><img src="https://uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-adb6ea0b-9612-48e3-bedc-6b5117ace2d9" style="width: 680px;" class="fr-fic fr-dib">Step 4: Adjust the Price (Optional)<ul type="disc"><li>You can directly adjust the price of the product within your specific integration from Keysender.</li><li>Ensure the pricing aligns with your overall pricing strategy and reflects the value of the product.</li></ul>Step 5: Connect Your Email and Inbox Templates<ul type="disc"><li>If you want to utilize custom email and inbox templates for distribution, select your preferred options.</li><li>Make sure the status of the selected templates is set to &apos;Active&apos;.</li></ul>Step 6: Press Monitoring as Active<ul type="disc"><li>Locate the monitoring section within your specific integration in Keysender.</li><li>Activate or turn on the monitoring settings based on your business needs.</li></ul>These steps enable the connection of your specific integration to the appropriate email and inbox templates, connect the product database, allow you to adjust the price, and activate monitoring within Keysender.For the detailed authorization process and any specific nuances related to your integration, please refer to the <a href="https://support.keysender.com/en-US/articles/integrations-81004" rel="noopener noreferrer" target="_blank">specific integration guide</a> provided by Keysender for your platform.

Connecting your products to an integration

The Keysender access page is a vital component of your digital distribution system, acting as the final delivery point where customers access their purchased products. It's essential for creating a positive customer experience, reinforcing your brand

The <a href="https://panel.keysender.co.uk/access/16549877/18e31ba2bc96ed3c7782abddad0bd8ee" rel="noopener noreferrer" target="_blank">Keysender access page</a> is a vital component of your digital distribution system, acting as the final delivery point where customers access their purchased products. It&apos;s essential for creating a positive customer experience, reinforcing your brand, ensuring content security, and facilitating effective communication. This guide will take you through the steps to set up and optimize this crucial element of your service.The Importance of the Access Page:<ul type="disc"><li>Central Distribution Hub: It&apos;s where customers receive their products, making it the heart of the transaction process.</li><li>Brand Representation: The design and functionality of the access page reflect directly on your brand, impacting customer perception and satisfaction.</li><li>Security Control: With the ability to revoke access, set limits of viewing, and set fraud screening criteria you maintain control over who can see and use your content.</li><li>Customer Insights: Integration with tools like Google Analytics provides valuable customer behavior and preferences data.</li><li>Efficient Support: Incorporating <a href="https://support.keysender.com/en-US/setting-up-faqs-on-your-access-page-382222" rel="noopener noreferrer" target="_blank">FAQs</a> and live chat options like Crisp chat enhances customer support, offering immediate help and reducing support tickets.</li></ul>Step 1: Log Into Keysender<ul type="disc"><li>Access Your Account: Visit the Keysender website and enter your credentials.</li><li>Navigate to Settings: Locate &apos;<a href="https://panel.keysender.co.uk/account/settings" rel="noopener noreferrer" target="_blank">Account Settings</a>&apos; to find the access page settings.</li></ul>Step 2: Customize Your Access Page<ul type="disc"><li>Find the Access Page Section: In your account settings, select the &apos;Access Page&apos; option to begin customization.</li></ul>Step 3: Upload Your Logo<ul type="disc"><li>Enhance Brand Identity: Add your logo to make the page recognizable and professional.</li></ul>Step 4: Integrate Crisp Chat<ul type="disc"><li>Provide Immediate Support: Set up Crisp Chat for real-time customer interaction and support. Allowing you to handle guest support from all integrations in one place.</li><li>Set Up Crisp ChatNavigate to <a href="https://crisp.chat/en/" rel="noopener noreferrer" target="_blank">Crisp&apos;s website</a> and create an account or log in. Crisp chat is a tool that allows you to easily communicate with vendors.</li><li>Obtain Website ID from CrispIn Crisp&apos;s Settings &gt; Website Settings &gt; Press your site &gt; Setup Instructions you will find your <a href="https://app.crisp.chat/settings/websites/" rel="noopener noreferrer" target="_blank">website ID</a>. Copy this ID.</li><li>Paste Website ID into KeysenderNavigate back to Keysender and paste the copied website ID into the designated field.</li></ul>Step 5 (Optional): Add Google Analytics ID<ul type="disc"><li>Gain Customer Insights: Implement Google Analytics to understand how customers interact with the access page, demographics, and user profiles. Using this information, you can begin to use targeted advertising to reach new customers.</li></ul>Step 6 (Optional): Legal and Policy Links<ul type="disc"><li>Ensure Transparency: Add necessary legal links like Privacy Policy and Terms of Service to build trust and outline business regulations.</li></ul>Step 7 (Optional): Social Media Integration<ul type="disc"><li>Expand Your Presence: Optionally include links to your social media profiles to connect with customers on various platforms.</li></ul>Step 8: Save and Review Changes<ul type="disc"><li>Implement Changes: After adding or updating information, save your changes.</li><li>Double-Check: Review the access page to ensure all elements appear and function correctly.</li></ul>Step 9: Test the Distribution Process<ul type="disc"><li>Ensure Smooth Delivery: Run a test to confirm the entire process from purchase to product access works seamlessly.</li><li>Consider User Experience: Look at the process from the customer&apos;s viewpoint to identify any potential issues or improvements.</li></ul>A well-configured access page can help you cross-sell and build your brand beyond one integration, providing a positive customer experience, and ensuring content security. It&apos;s the bridge between your products and your customers, making its effectiveness directly tied to customer satisfaction and business success. Following these steps to optimize your access page, you&apos;ll be better positioned to grow your customer base, enhance brand loyalty, and streamline your digital distribution process.

Setting Up Your Access Page

Streamline customer support with our quick guide to setting up and managing FAQs in Keysender. Enhance user experience with efficient self-service today!

The FAQ section is an essential component of customer service, offering quick solutions displayed on your <a href="https://panel.keysender.co.uk/access/16549877/18e31ba2bc96ed3c7782abddad0bd8ee" rel="noopener noreferrer" target="_blank">Access Page</a> to common questions while reducing the workload on your support team. A well-managed FAQ section can significantly enhance user experience, provide self-service support, and save you the burden of guest support. Here&apos;s how to effectively create, maintain, and dynamically update your FAQs to ensure maximum benefit.Benefits of a Dynamic FAQ Section<ul type="disc"><li>Self-Service Model: Enables customers to find answers quickly, reducing wait times and improving overall satisfaction.</li><li>Reduces Repetitive Inquiries: Efficiently addresses common questions, allowing your team to focus on more complex customer issues.</li><li>Continuous Improvement: Regular updates and customer feedback drive the evolution of the FAQ section, keeping it relevant and useful.</li><li>Empowers Customers: Provides immediate access to information, empowering customers to resolve issues independently.</li><li>Streamlines Support: Reduces the overall volume of support requests by providing a first line of resolution.</li></ul>Step 1: Log Into Your Keysender Account<ul type="disc"><li>Access: Navigate to <a href="https://panel.keysender.co.uk/" target="_new">Keysender&apos;s Panel</a> and enter your credentials.</li><li>Dashboard: Once logged in, proceed to the main dashboard.</li></ul>Step 2: Navigate to the FAQ Section<ul type="disc"><li>Find FAQs: Select &apos;Products&apos; from the menu, then choose &apos;FAQs&apos; to manage your FAQ content.</li></ul>Step 3: Add a New FAQ Record<ul type="disc"><li>Create New FAQ: Click &apos;Add FAQ Record&apos; to start adding questions and answers.</li><li>Input Details: Fill in the question and answer fields with clear, concise information.</li></ul><img src="https://attachments.gorgias.help/0r8gg/hc/yjm6/d7791a75-b12f-49d9-b4e2-94bdaf2d9b4b-fcea87de-f026-46a8-bdda-b9f89f3b489d.png" style="width: 414px;" class="fr-fic fr-dib">Step 4: Set the Status<ul type="disc"><li>Determine Visibility: Select the appropriate status for your FAQ (e.g., &apos;Active&apos; or &apos;Inactive&apos;).</li></ul>Step 5: Assign Products<ul type="disc"><li>Link to Products: Assign the FAQ to relevant products to ensure users see the most applicable information. If it is applicable for all products, press &apos;All&apos;</li></ul>Step 6: Review and Save<ul type="disc"><li>Preview: Review the FAQ for accuracy and clarity.</li><li>Save: Once satisfied, save the FAQ record to make it available to customers.</li></ul><img src="https://attachments.gorgias.help/0r8gg/hc/yjm6/5711ede4-93c5-48d0-bfad-2cf6d3d41730-a66bde8b-123a-4717-aad0-def7b0393950.png" style="width: 564px;" class="fr-fic fr-dib">Step 7: Maintain and Update FAQs<ul type="disc"><li>Regular Review: Consistently check and update the FAQ section to reflect the most current information.</li><li>Adapt and Improve: Modify FAQs based on customer feedback, product changes, or service updates.</li><li>Prune as Needed: Remove outdated or irrelevant FAQs to maintain clarity and effectiveness.</li></ul>Implementing a dynamic and well-maintained FAQ section through Keysender can dramatically improve the customer service experience, reduce the burden on your support team, and provide a valuable resource for customer self-service.Reviewed:12/27/2023

Setting up FAQs on your Access Page

Looking to send emails through your custom domain using Outlook SMTP? Keysender's guide walks you through the setup for professional and consistent communication.

Sending email using your custom domain (Outlook SMTP)

Send emails through your custom domain using Gmail SMTP with Keysender's straightforward guide. Elevate your brand communication with a seamless setup.

Sending email using your custom domain (Gmail SMTP)

Track and control your digital product orders with Keysender. Our guide provides essential insights for efficient order management and oversight.

Viewing and managing your orders

Need detailed insights into a specific order? Keysender's guide offers step-by-step instructions to view all necessary details for effective order management.

Viewing specific order details

Learn how to filter and export all orders with Keysender's guide. Streamline your digital sales tracking and reporting for enhanced business efficiency.

Filtering and exporting all orders

Stay informed about held orders with Keysender. Our guide helps you manage notifications effectively, ensuring timely updates and actions.

Managing notifications for held orders

Control customer access with Keysender. Follow our guide to add customers to the block or allow list, tailoring your digital product distribution.

Keysender has inbuilt security features, including the block and allowlists (also known as the blacklist and whitelist). This guide will help you understand how to use these features.Step 1: Understand Block and AllowlistsThe block and allowlists are security features in Keysender. The blocklist prohibits any future order distributions from going out to a specific guest, whereas the allowlist lets the guest bypass any security measures you have on your product database.Step 2: Access Guest Order OptionsTo add guests to either the blocklist or the allowlist, you need to navigate to the &apos;People&apos; &gt; &apos;Customers&apos; options.<img src="https://attachments.gorgias.help/0r8gg/hc/yjm6/68066797-b934-473d-8b9c-f6a35f5fcd8f-ffab7510-46e2-4ed2-95d3-8b8673495073.png" style="width: 300px;" class="fr-fic fr-dib">Step 3: Search the customer you&apos;d to Block or AllowSearch the customer you&apos;d like to block. Using Action &gt; Details select either &apos;Blocklist&apos; or &apos;Allowlist&apos;. Choosing &apos;Blocklist&apos; will prevent the guest from receiving future distributions. On the other hand, adding them to the &apos;Allowlist&apos; will permit the guest to bypass product database security.<img src="https://attachments.gorgias.help/0r8gg/hc/yjm6/3595ac26-c266-4520-aa95-85cb524ea10c-806ae22d-32b4-4e2d-91ff-7d3f4c0e4fb5.png" style="width: 562px;" class="fr-fic fr-dib">Step 4: Update Block and AllowlistsYou can also update the block and allowlists by going to &apos;People&apos; -&gt; &apos;Customers&apos; -&gt; &apos;Block&apos; list or &apos;Allow&apos; list. Here, you can see all users who have been added.Step 5: Manually Add UsersTo manually add users to the blocklist, press &apos;Add Customer&apos;, then enter the guest&apos;s email.By following these steps, you can effectively manage and control the security of your product distributions on Keysender.Last Reviewed: 12/27/2023

Adding a customer to the block or allow list

Engage with customers directly through Keysender. Our guide details how to respond to messages, ensuring effective and prompt communication.

Responding to messages through Keysender

Looking to incentivize purchases? Keysender's guide teaches you how to assign bonus or multiple quantity codes, enhancing your digital product offerings.

Step 1: Log in to Your eCommerce PlatformTo start the process of assigning bonus codes, first log in to your eCommerce platform.Step 2: Navigate to the &apos;Products&apos; Under IntegrationFind and click on the Integration name menu (for example, eBay, Shopify, MercardoLibre, etc.), and then select &apos;Products&apos;. <img data-fr-image-pasted="true" src="https://uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-e8ddb0f6-3188-474f-ad40-c9dc14025923" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 300px;" class="fr-fic fr-dib fr-fil">Step 3: Choose the Product to Assign Bonus CodesFrom the list of products, find the one to which you want to assign bonus codes and click &apos;Details&apos;.<strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img data-fr-image-pasted="true" alt="mceclip1.png" src="https://uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-9ecaa2b3-9fbc-4155-8fe0-3666bcb7955c" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: calc(100% - 10px); color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" class="fr-fic fr-dii">&#xA0;Step 4: Access Bonus CodesAt the top of the product details page, click on &apos;Bonus Codes&apos;.<img data-fr-image-pasted="true" alt="mceclip0.png" height="216" src="https://uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-24f5d359-4d30-425a-bd77-c523a5df608f" width="321" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: calc(100% - 10px); color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);" id="isPasted" class="fr-fic fr-dii"> Step 5: Enable Bonus CodesYou will now be presented with various options for bonus codes, including:<ul type="disc"><li>Disabled: Turns off bonus codes.</li><li>Double: Sends one code from the original database and one from the bonus codes database.</li><li>Triple: Sends one code from the original database and two from the bonus codes database.</li><li>Custom: Allows specifying the number of bonus codes to send.</li></ul>Step 6: Select Bonus Codes DatabaseChoose the database from which the bonus codes should be drawn. This could be the same as your original database or a different one.Step 7: Configure Custom Settings (If Necessary)If you&apos;ve selected &apos;Custom&apos;, a pop-up will appear where you can adjust your bonus code delivery settings.<img data-fr-image-pasted="true" alt="mceclip2.png" src="https://uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-fe3436c4-f987-4114-aadb-d9e4e01a36fa" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: calc(100% - 10px); color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);" id="isPasted" class="fr-fic fr-dii"> Step 8: Save ChangesAfter you&apos;ve configured your settings, click &apos;Save Changes&apos; to apply them.<img data-fr-image-pasted="true" alt="mceclip1.png" height="210" src="https://uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-8d496509-2fc0-420e-a265-a35995e38692" width="245" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: calc(100% - 10px); color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);" id="isPasted" class="fr-fic fr-dii"> Possible Uses for Bonus Codes:<ul type="disc"><li>Deliver a two-month subscription as two separate one-month codes.</li><li>Assign a specific instruction manual or guide to a product.</li><li>Include a unique key as part of a product bundle, enhancing its value.</li></ul>

Assigning bonus or multiple quantity codes

Missed an order? With Keysender's guide, learn how to sync missed orders for seamless sales management, ensuring no opportunity slips through the cracks.

Efficient eCommerce operations rely on accurate tracking of all transactions. However, some transactions may be missed due to various circumstances. eBay utilizes the eBay Sync option for this purpose, while most other integrations implement automated runs in the background, ensuring no orders are missed.For eBay:Step 1: Navigate to eBay Sync<ul type="disc"><li>Log into your eCommerce platform and go to your transaction summary page.</li><li>Click on the &apos;eBay Sync&apos; option.</li></ul> <img data-fr-image-pasted="true" src="https://hsfiles.gorgias.help/gm/help-centers/21657/attachments/6de2b94d-cafd-45fa-8fbe-21f6a69d3c75" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: calc(100% - 10px); color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 16px; background-color: rgb(255, 255, 255);" class="fr-fic fr-dib">Step 2: Specify Sync Duration<ul type="disc"><li>Input the number of days you&apos;d like to sync your transactions from eBay.</li><li>Pressing &apos;Apply&apos; will review past orders from the specified period, capturing missed transactions and importing them into your system.</li></ul> <img data-fr-image-pasted="true" src="https://uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-b2c3d437-55ac-487c-946f-39468e1c9e8f" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 300px;" class="fr-fic fr-dib"> For Other Integrations:Step 3: Automated Sync<ul type="disc"><li>Other integrations use an automated sync feature that continually reviews and imports past orders without requiring manual input.</li><li>This automated syncing runs in the background, and you only need to ensure that your integrations are correctly connected and that product monitoring is activated.</li></ul> Troubleshooting Missed Transactions:Step 4: Review Sync Settings<ul type="disc"><li>Check your sync settings to ensure they&apos;re configured correctly. Adjust if necessary.</li></ul>Step 5: Check Connection and Monitoring<ul type="disc"><li>Make sure your integrations are properly connected and that product monitoring is activated.</li></ul>Step 6: Contact Support Sooner Rather Than Later<ul type="disc"><li>If issues persist, reach out to the support team at <a href="mailto:support@keysender.com" target="_new">support@keysender.com</a> as soon as possible. Provide specific order numbers and the order time and date to aid in troubleshooting.</li></ul>Conclusion:Please note, we can only post orders that we receive. Some systems may fail to send us the order as we&apos;ve experienced in the past. By promptly reporting issues and keeping open communication with our support team, you can help ensure the seamless operation of your eCommerce business. This guide to eBay Sync and automated force sync is designed to enhance the efficiency and accuracy of your eCommerce operations.

Syncing missed orders

Enhance security with Keysender. Our guide shows you how to activate fraud monitoring on orders, protecting your digital sales and building customer trust.

<div>Keysender offers vendors tools for fraud prevention that can be customized at both the store and product level. This guide outlines the tools that can be set up at the product level and integrates Shopify&apos;s security settings to provide an efficient fraud prevention strategy.Step 1: Access Product Details Page<ul type="disc"><li>Navigate to the product for which you want to set up fraud screening.</li><li>Click on the product details page.</li></ul>Note: Fraud screening only worked when using Access Page. This means you must&#xA0;only have the [STATUS] variable input into distribution messages<img src="https://attachments.gorgias.help/uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-35a07bc8-0d2e-47f6-b82c-d3ab276b044e" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: calc(100% - 10px); color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" class="fr-fic fr-dii">Step 2: Set Up Risk Score Threshold<ul type="disc"><li>Find the option to set a specific risk score threshold.</li><li>Determine a threshold based on the calculated likelihood of fraud for that product.</li></ul>Step 3: Configure Billing Country &amp; IP Matching<ul type="disc"><li>Check the option to verify if the billing country matches the IP country.</li><li>Use this to block transactions with mismatched IP and billing information.</li></ul>Step 4: Identify Transactions from High-Risk Countries<ul type="disc"><li>Keysender has certain countries marked as high-risk.</li><li>Enable this setting to automatically block transactions originating from these countries.</li></ul>Step 5: Set up Shopify Risk Score (in the Settings Page under security)<ul type="disc"><li>Navigate to Shopify security settings.</li><li>Determine the appropriate risk score relevant to your business.</li><li>Fine-tune your risk tolerance and thresholds:<ul type="disc"><li>Transactional Limit: Maximum transactions within specified days per customer&apos;s email (no credits consumed).</li><li>Shopify Risk: Hold if the score is greater than a specific value, based on Shopify analysis (no credits consumed).</li></ul></li></ul><img src="https://attachments.gorgias.help/uploads.gorgias.io/1QNmd2YbJLn79XA0/undefined-5e6aed35-8dfc-4cfd-a82e-3e336d21a188" style="width: 560px;" class="fr-fic fr-dib fr-fil">Step 6: Save and Monitor<ul type="disc"><li>Save all the configurations.</li><li>Regularly monitor and adjust the settings based on emerging fraud patterns and trends.</li></ul>Keysender&apos;s fraud prevention tools, including integration with Shopify&apos;s security settings, allow vendors to control the security of each product efficiently. By understanding and employing these tools, vendors can enhance fraud screening methods to match the unique risk profiles of individual products. Regular review and updates are essential to maintaining effective protection. If needed, vendors can utilize Keysender&apos;s support resources and customer service for assistance in configuring these vital fraud prevention tools.</div>

Activating fraud monitoring on orders

Taking your first steps or planning to scale up with Keysender? We're here to help make your journey successful. 

When reporting a bug, please add all relevant details including your Keysender email, specific orders, platform, and expected result.

Register

Panel

Keysender

New to Keysender? Explore our quick start guide for essential steps in setting up and maximizing your digital product distribution. Start your journey to efficient and secure sales management today.

Getting Started with Keysender