Managing notifications for held ordersUpdated a year ago

Step 1: Log in to Your Keysender Account

Start by logging into Keysender using your credentials.

Step 2: Navigate to Account Settings

Find the 'Account' tab on the dashboard's top menu and click it to access your settings.

Step 3: Access the Sending Setup

Locate the 'Sending Setup' option within the settings to view your notification options.

Step 4: Define the Trigger Conditions

Choose conditions that will trigger notifications to customers, such as low codes, block list, buyer limit, etc.

Step 5: Configure the Notification Message

Customize the inbox (eBay & MercardoLibre) and email messages that will be sent when the conditions are met.

Step 6: Select the Templates

Click the dropdown menu for the inbox or email template, selecting one from your existing 'Templates'.

Step 7: Save Your Settings

Save your selections for inbox and email messages by clicking 'Save'.

Step 8: Verify Your Changes

When a customer's order triggers the specified condition they will now receive your set message in their email or messenger inbox, ensuring they are informed about their order status.