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Setting up FAQs on your Access PageUpdated 7 months ago

The FAQ section is an essential component of customer service, offering quick solutions displayed on your Access Page to common questions while reducing the workload on your support team. A well-managed FAQ section can significantly enhance user experience, provide self-service support, and save you the burden of guest support. Here's how to effectively create, maintain, and dynamically update your FAQs to ensure maximum benefit.

Benefits of a Dynamic FAQ Section

  • Self-Service Model: Enables customers to find answers quickly, reducing wait times and improving overall satisfaction.
  • Reduces Repetitive Inquiries: Efficiently addresses common questions, allowing your team to focus on more complex customer issues.
  • Continuous Improvement: Regular updates and customer feedback drive the evolution of the FAQ section, keeping it relevant and useful.
  • Empowers Customers: Provides immediate access to information, empowering customers to resolve issues independently.
  • Streamlines Support: Reduces the overall volume of support requests by providing a first line of resolution.

Step 1: Log Into Your Keysender Account

  • Access: Navigate to Keysender's Panel and enter your credentials.
  • Dashboard: Once logged in, proceed to the main dashboard.

Step 2: Navigate to the FAQ Section

  • Find FAQs: Select 'Products' from the menu, then choose 'FAQs' to manage your FAQ content.

Step 3: Add a New FAQ Record

  • Create New FAQ: Click 'Add FAQ Record' to start adding questions and answers.
  • Input Details: Fill in the question and answer fields with clear, concise information.

Step 4: Set the Status

  • Determine Visibility: Select the appropriate status for your FAQ (e.g., 'Active' or 'Inactive').

Step 5: Assign Products

  • Link to Products: Assign the FAQ to relevant products to ensure users see the most applicable information. If it is applicable for all products, press 'All'

Step 6: Review and Save

  • Preview: Review the FAQ for accuracy and clarity.
  • Save: Once satisfied, save the FAQ record to make it available to customers.

Step 7: Maintain and Update FAQs

  • Regular Review: Consistently check and update the FAQ section to reflect the most current information.
  • Adapt and Improve: Modify FAQs based on customer feedback, product changes, or service updates.
  • Prune as Needed: Remove outdated or irrelevant FAQs to maintain clarity and effectiveness.

Implementing a dynamic and well-maintained FAQ section through Keysender can dramatically improve the customer service experience, reduce the burden on your support team, and provide a valuable resource for customer self-service.

Reviewed:12/27/2023

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