Steps to Take When Your Digital Product Isn't Working as ExpectedUpdated 4 months ago
What is Keysender?
Keysender is a platform that helps digital product vendors distribute their items across a variety of e-commerce channels and marketplaces. We take care of distribution, inventory management, and fraud screening processes to make buying digital products more secure and straightforward.
I'm having an issue with a product I've bought. What should I do?
We understand how frustrating it can be when a product doesn't work as expected or hasn't been received. Please reach out directly to the vendor you made the purchase from. You can do this through the platform where you bought the product - such as eBay, Shopify, WooCommerce, or Etsy.
I've contacted the vendor but haven't had a resolution. What are my next steps?
If you've been in touch with the vendor and the issue hasn't been resolved, we recommend contacting the marketplace where the purchase was made, or your payment provider. They have their own dispute resolution processes and can guide you on how to proceed.
Does Keysender handle product issues?
While we're committed to facilitating smooth digital purchases, the vendors are directly responsible for the products they sell and their performance. Keysender's role is to support the distribution process, so we're unable to assist with individual product disputes or issues.
What can I expect from Keysender?
We're here to help make your digital product buying process easier and safer. While we don't handle product-specific issues, we're committed to providing a platform that encourages transparency, efficiency, and security for all digital product transactions.
We appreciate your understanding and patience. If you have any platform-related queries or concerns, feel free to reach out to us.