Is your digital product not functioning correctly? Follow our step-by-step guide to diagnose and resolve common issues. Get back on track with Keysender's expert support and ensure a satisfying digital experience.

What is Keysender?Keysender is a platform that helps digital product vendors distribute their items across a variety of e-commerce channels and marketplaces. We take care of distribution, inventory management, and fraud screening processes to make buying digital products more secure and straightforward.I&apos;m having an issue with a product I&apos;ve bought. What should I do?We understand how frustrating it can be when a product doesn&apos;t work as expected or hasn&apos;t been received. Please reach out directly to the vendor you made the purchase from. You can do this through the platform where you bought the product - such as eBay, Shopify, WooCommerce, or Etsy.I&apos;ve contacted the vendor but haven&apos;t had a resolution. What are my next steps?If you&apos;ve been in touch with the vendor and the issue hasn&apos;t been resolved, we recommend contacting the marketplace where the purchase was made, or your payment provider. They have their own dispute resolution processes and can guide you on how to proceed.Does Keysender handle product issues?While we&apos;re committed to facilitating smooth digital purchases, the vendors are directly responsible for the products they sell and their performance. Keysender&apos;s role is to support the distribution process, so we&apos;re unable to assist with individual product disputes or issues.What can I expect from Keysender?We&apos;re here to help make your digital product buying process easier and safer. While we don&apos;t handle product-specific issues, we&apos;re committed to providing a platform that encourages transparency, efficiency, and security for all digital product transactions.We appreciate your understanding and patience. If you have any platform-related queries or concerns, feel free to reach out to us.

Steps to Take When Your Digital Product Isn't Working as Expected

Facing delays with your digital product purchase? Access Keysender Support for guidance on immediate actions to take, including essential troubleshooting and contacting support channels, to resolve the issue quickly.

About KeysenderKeysender serves as a platform aiding vendors in distributing digital products across numerous e-commerce channels and marketplaces. We facilitate the distribution, inventory management, and fraud screening process to ensure safe and efficient transactions.Did Not Receive Your Digital Product?It can be frustrating to make a purchase and not receive the item. If you&apos;ve purchased a digital product but haven&apos;t received it, here&apos;s what you should do:<ol start="1" type="1"><li>Contact the Vendor: Get in touch with your vendor directly through the platform where you made the purchase - this could be eBay, Shopify, WooCommerce, or Etsy. They have the most detailed information about your order and should be able to assist you.</li><li>Patience is Key: It may take some time for the vendor to respond to your query. We understand the urgency, but kindly request your patience as they resolve your issue.</li><li>Unable to Resolve? If your issue remains unresolved after contacting the vendor, you should reach out to the marketplace where the purchase occurred or your payment provider for further steps.</li></ol>Why Haven&apos;t I Received My Product?Several reasons could be causing an order delay, including:<ul type="disc"><li>The confirmation email was sent to your spam or promotions folder. It&apos;s worth checking these folders.</li><li>The email address provided was incorrect or outdated. Please ensure your contact information is up-to-date.</li><li>The product is temporarily out of stock. The vendor should inform you of this.</li><li>Your order is queued for fraud screening. This is to ensure the security of your transaction.</li><li>The vendor is out of distribution credits, causing a delay.</li><li>There may be a technical issue causing an order delay.</li><li>Your order has been flagged as pending by the payment provider or marketplace.</li></ul>How Can Keysender Help?As a platform, Keysender&apos;s main role is to facilitate the distribution process. The vendors themselves are responsible for the products they sell, so we&apos;re unable to assist directly with product receipt issues. However, we&apos;re committed to ensuring a smooth transaction process for your digital product purchases and encourage you to follow the above steps should you encounter any issues. We appreciate your understanding and patience.If you have any further queries about the Keysender platform, please feel free to contact us.

What to Do If Your Digital Product Purchase Hasn't Arrived

Who We AreKeysender is a dedicated platform assisting vendors in distributing their digital products across various e-commerce channels and marketplaces. We offer vendors the freedom to set up distribution settings that best suit their business needs.Why Fraud Screening MattersThe digital product marketplace often faces the challenge of &apos;card-not-present&apos; fraud. This type of fraud can consume up to 9.7% of the revenue stream for e-commerce merchants selling only digital goods. By implementing thorough fraud screening measures, we can help protect both vendors and guests, making the distribution of digital products safer and more responsible.Why Was I Asked for Additional Information?If you&apos;ve been asked to provide additional information, it&apos;s because your order has been flagged for screening. After our initial review, we were unable to authenticate the order. This step, while it may seem intrusive, is crucial to prevent fraudulent transactions and ensure the safe receipt of your digital products.When you submit information, please do not share confidential documents. Share only the necessary information to validate your order, such as:<ul type="disc"><li>Selfie holding an ID</li><li>ID photo showing:<ul type="disc"><li>ID Photo</li><li>Name</li><li>Address</li><li>Country</li></ul></li></ul>If you&apos;re uncomfortable with this process, please contact the vendor you purchased from directly through the platform you used (eBay, Shopify, WooCommerce, Etsy). We ask for your patience as the vendor responds to your query.FAQsHave I been scammed since I&apos;ve already paid for my order?Absolutely not. Keysender is firmly committed to preventing fraud and ensuring guests receive the digital products they pay for. We utilize advanced technology to authenticate orders and prevent fraudulent transactions. We understand this can be a bit inconvenient, but it&apos;s all part of our efforts to ensure a safe and secure shopping experience for all our users.What will my data be used for?The information collected during the fraud screening process is used solely for order validation and ensuring the safe distribution of your digital products. Rest assured, your data will not be shared or transferred for any other purposes.Thank you for your understanding and cooperation during this process. If you have any further queries about Keysender or our fraud prevention measures, please feel free to get in touch.

Understanding Additional Information Requests for Your Digital Purchase

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Encountering issues with your digital product purchase? Visit Keysender's support section. Get help and solutions tailored to your needs, ensuring a seamless buying experience.

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Steps to Take When Your Digital Product Isn't Working as Expected

What to Do If Your Digital Product Purchase Hasn't Arrived

Understanding Additional Information Requests for Your Digital Purchase