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What to Do If Your Digital Product Purchase Hasn't ArrivedUpdated a year ago

About Keysender

Keysender serves as a platform aiding vendors in distributing digital products across numerous e-commerce channels and marketplaces. We facilitate the distribution, inventory management, and fraud screening process to ensure safe and efficient transactions.

Did Not Receive Your Digital Product?

It can be frustrating to make a purchase and not receive the item. If you've purchased a digital product but haven't received it, here's what you should do:

  1. Contact the Vendor: Get in touch with your vendor directly through the platform where you made the purchase - this could be eBay, Shopify, WooCommerce, or Etsy. They have the most detailed information about your order and should be able to assist you.
  2. Patience is Key: It may take some time for the vendor to respond to your query. We understand the urgency, but kindly request your patience as they resolve your issue.
  3. Unable to Resolve? If your issue remains unresolved after contacting the vendor, you should reach out to the marketplace where the purchase occurred or your payment provider for further steps.

Why Haven't I Received My Product?

Several reasons could be causing an order delay, including:

  • The confirmation email was sent to your spam or promotions folder. It's worth checking these folders.
  • The email address provided was incorrect or outdated. Please ensure your contact information is up-to-date.
  • The product is temporarily out of stock. The vendor should inform you of this.
  • Your order is queued for fraud screening. This is to ensure the security of your transaction.
  • The vendor is out of distribution credits, causing a delay.
  • There may be a technical issue causing an order delay.
  • Your order has been flagged as pending by the payment provider or marketplace.

How Can Keysender Help?

As a platform, Keysender's main role is to facilitate the distribution process. The vendors themselves are responsible for the products they sell, so we're unable to assist directly with product receipt issues. However, we're committed to ensuring a smooth transaction process for your digital product purchases and encourage you to follow the above steps should you encounter any issues. We appreciate your understanding and patience.

If you have any further queries about the Keysender platform, please feel free to contact us.

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