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Understanding Additional Information Requests for Your Digital PurchaseUpdated 10 months ago

Who We Are

Keysender is a dedicated platform assisting vendors in distributing their digital products across various e-commerce channels and marketplaces. We offer vendors the freedom to set up distribution settings that best suit their business needs.

Why Fraud Screening Matters

The digital product marketplace often faces the challenge of 'card-not-present' fraud. This type of fraud can consume up to 9.7% of the revenue stream for e-commerce merchants selling only digital goods. By implementing thorough fraud screening measures, we can help protect both vendors and guests, making the distribution of digital products safer and more responsible.

Why Was I Asked for Additional Information?

If you've been asked to provide additional information, it's because your order has been flagged for screening. After our initial review, we were unable to authenticate the order. This step, while it may seem intrusive, is crucial to prevent fraudulent transactions and ensure the safe receipt of your digital products.

When you submit information, please do not share confidential documents. Share only the necessary information to validate your order, such as:

  • Selfie holding an ID
  • ID photo showing:
    • ID Photo
    • Name
    • Address
    • Country

If you're uncomfortable with this process, please contact the vendor you purchased from directly through the platform you used (eBay, Shopify, WooCommerce, Etsy). We ask for your patience as the vendor responds to your query.


Have I been scammed since I've already paid for my order?

Absolutely not. Keysender is firmly committed to preventing fraud and ensuring guests receive the digital products they pay for. We utilize advanced technology to authenticate orders and prevent fraudulent transactions. We understand this can be a bit inconvenient, but it's all part of our efforts to ensure a safe and secure shopping experience for all our users.

What will my data be used for?

The information collected during the fraud screening process is used solely for order validation and ensuring the safe distribution of your digital products. Rest assured, your data will not be shared or transferred for any other purposes.

Thank you for your understanding and cooperation during this process. If you have any further queries about Keysender or our fraud prevention measures, please feel free to get in touch.

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