Activate fraud monitoring on orders

Overview

Set up fraud screening on your products so suspicious orders are held for review before codes are delivered.

Before you start

Make sure you have:

• Access to your Keysender vendor account.
• The Access Page set as your delivery method. Fraud screening only runs when the order is delivered through the Access Page, so your distribution messages must use the "[STATUS]" variable.

Steps

Set product-level fraud screening

1. Open the product details page for the product you want to protect.

   

2. Set a risk score threshold based on how much fraud risk you accept for that product.

3. Enable billing country and IP matching to hold orders where the billing country does not match the IP country.

4. Enable high-risk country blocking to hold orders from countries Keysender has flagged as high-risk.

5. Click Save.

Set Shopify risk score, Shopify only

1. Open Settings in Keysender, then open Security.

2. Set the Shopify risk score threshold. Orders scored above the threshold are held for review.

3. Set the transactional limit to cap how many orders a single customer email can place within a set number of days.

4. Click Save.

   

Confirm it works

Orders that pass any of your thresholds are held for review instead of being fulfilled automatically. Review your fraud settings as new patterns appear and adjust the thresholds when needed.

If it still is not working

Submit a claim so Keysender Support can review it.