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The Keysender help center. Setup, connected channels, orders, and delivery, for digital product vendors.

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Bought from a seller?

Keysender is the delivery platform, not the seller. If your order has not arrived or is not as described, contact the seller directly. They can help fastest.

Get help with your order →
© 2026 Keysender. Made in the USA.
Keysender is the delivery system, not the seller.

What can we help you do?

Find clear steps for digital product delivery, inventory sync, connected marketplaces, order fulfillment, account credit, and buyer claims.

Start here

Most popular

Adding credits to your accountSetupIntegrating ShopifyChannelsUnderstanding your dashboardSetupConnecting your products to a connected channelSetupIntegrating eBayChannelsAdding digital products to inventorySetup

How can we help?

Get started

Create your account, add inventory and stock, and prepare fulfillment.

Adding credits to your accountUnderstanding your dashboardConnecting your products to a connected channelAdding digital products to inventoryUnderstanding billing and plans
See all 10 articles

Connect a channel

Connect a marketplace, ecommerce platform, or payment button to Keysender.

Marketplaces

Integrating eBayIntegrating Allegro

Digital marketplaces

Integrating G2A

Ecommerce platforms

Integrating ShopifyIntegrating WooCommerce
See all connected channels

Customize delivery

Tailor access pages, email and inbox templates, FAQs, and sender domains.

Setting up your Access PageCustomizing email and inbox templatesSending email using your custom domain (Gmail SMTP)Hosting your Access Page on your own domainSetting up FAQs on your Access Page
See all 7 articles

Run your store

Review and sync orders, manage held orders, and tune fraud and risk controls.

Orders and fulfillment

Syncing missed ordersViewing and managing your ordersUsing the offers workbenchManaging notifications for held ordersViewing orders on hold
See more articlesOrders and fulfillmentSecurity and fraud

Build on Keysender

Use the API to deliver codes from your own store or back office, and to buy from the Supply catalog.

Getting started with the Keysender APIConnecting your own app to KeysenderCreating transactions with the APIUploading and managing codes with the APIManaging inventory databases with the API
See all 7 articles

Guest help

Got your code? Keysender only delivers it. For refunds or wrong items, the seller is the best person to help.

Finding your digital product if it has not arrivedGetting help if your digital product is not workingSubmitting additional information to verify your purchase
See all 3 articles

Need more help?

Submit a ticket

Use a ticket when an article does not resolve the issue or a vendor workflow is blocked.

I sell with KeysenderYou use Keysender to dispatch your products. For setup, inventory, orders, credit, payouts, and channels.I've bought a product and it is either delayed or not workingYou have a code but no vendor account. For refunds or wrong items, the seller is the best person to help.

Frequently asked questions

Is Keysender the seller of my product?

No. Keysender is the delivery platform that sends digital products on a seller's behalf. If you bought something and need a refund or help, contact the seller you purchased from first. They can resolve it fastest.

How much does Keysender cost?

Keysender has a free Starter plan and a Pro plan from 6 cents per dispatch. There is no subscription, and every account starts with 20 free credits.

Which marketplaces and stores does Keysender connect to?

Keysender connects to G2A, Kinguin, Eneba, Gamivo, K4G, eBay, Allegro, Mercado Libre, Hood.de, Shopify, WooCommerce, BigCommerce, Ecwid, and PayPal. It is also available as a Shopify app.

How does Keysender deliver orders?

Keysender delivers digital products automatically, in seconds, when an order is paid, and syncs one stock pool across your connected channels so you do not oversell.

I bought a digital product and it has not arrived. What should I do?

Contact the seller you bought from first, since they can resolve refunds and replacements fastest. Keysender delivers the product on the seller's behalf and is not the seller. You can also open a guest request from the help center.