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Pull in an order that Keysender did not capture automatically. A sync gap usually shows up as a paid order on the channel with no matching transaction in your Summary list. Running a sync pulls it in and delivers the code, so the buyer is not left waiting - if that fails, confirm monitoring is on for the listing.
TL;DR
Open Summary in Keysender.
Click Force Sync.
Wait for the sync to complete, then check whether the missing order now appears in the list.
If a single channel keeps missing orders, open Integrations, find that connection, and select Refresh from its action menu.
Missed orders appear in your Summary list after the sync completes.
| Symptom | Cause | Action |
|---|---|---|
| The order still does not appear after a sync | The channel is not connected, or product monitoring is off for that listing | Confirm the connection is Active under Integrations, and that the listing has monitoring turned on |
| A sync seems to run but nothing changes | The order may already exist under a different status filter | Reset the -- Any status -- filter and search again before assuming the sync failed |
| Only one channel keeps missing orders | That connection may need a full refresh, not just a sync | Use Refresh on that connection under Integrations |
Confirm the channel is connected and product monitoring is active. If orders are still missing, submit a claim so Keysender Support can review it. Include the affected order numbers and order dates.
eBay needs a manual sync to import orders Keysender did not capture automatically. Most other connected channels sync in the background, so no manual sync is needed. Confirm the channel is connected and product monitoring is active.
Open your transaction summary page in Keysender, click eBay Sync, enter the number of days you want to sync, and click Apply. Keysender reviews past eBay orders from that period and imports any missed transactions into your transactions list.
Confirm the channel is connected and product monitoring is active. If orders are still missing, submit a claim so Keysender Support can review it, and include the affected order numbers and order dates so support can trace them.
