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Erli runs as a managed connection that Keysender Support sets up and hosts for you, rather than something you add yourself under Integrations. Once it is live, every paid Erli order is delivered from the inventory you already stock, and the Erli order is marked sent only after the codes are confirmed. Email Keysender Support to start.
TL;DR
Make sure you have:
This step matters more than it looks. Erli forwards buyer mail only from addresses on that list. If yours is missing, Erli accepts the message and discards it: nothing fails on either side, the order reads as delivered, and the buyer receives nothing. It is the one failure neither of us can detect after the fact, which is why we ask you to confirm it rather than assume it.
The code reaches the buyer's inbox, the Keysender transaction shows the codes assigned, and the Erli order moves to sent. The order is marked on Erli only after the codes are confirmed, so an order still showing as unsent means delivery has not completed yet.
| Symptom | Cause | Action |
|---|---|---|
| The order is delivered on our side but the buyer received nothing | Your sending address is not on Erli's allowed emails list | Add it in Ustawienia sklepu, Dozwolone e-maile, then ask Support to resend |
| An Erli order arrives but no code is delivered | The matching Keysender inventory is empty | Restock the inventory. Keysender completes the order on its own once codes are available |
| An Erli order is not picked up at all | The offer SKU does not match any Keysender inventory SKU | Correct the SKU on either side so the two match exactly, then tell Support to retry the order |
| The buyer received the wrong wording | The connection is still using your account's default template | Tell Support which template to use for Erli |
Submit a claim so Keysender Support can review it.
Erli runs as a managed connection that Keysender Support sets up for you, rather than one you add under Integrations. Email Support with your Erli API key, your Keysender API key and secret, and the name of the delivery template Erli buyers should receive.
The most likely cause is that your Keysender sending address is not on Erli's allowed emails list. Erli forwards buyer mail only from listed addresses and discards anything else without reporting an error, so the order reads as delivered on both sides. Add the address under Ustawienia sklepu, Dozwolone e-maile.
By SKU. Each Erli offer's SKU must exactly match the SKU on the Keysender inventory holding its codes. If they do not match, the order is not picked up and Keysender Support is alerted rather than the order failing quietly.
