Get help if your digital product is not working

Overview

Your order was delivered through Keysender, which is why the email or Access Page link came from our domain. Keysender is the delivery platform the seller used, like the postal service, not always the shop that sold the order.

Steps

1. Contact the seller on the platform where you bought the order, such as eBay, Shopify, or WooCommerce.
2. Ask the seller to fix the issue or replace the product.
3. If the seller does not respond, contact the marketplace or your payment provider.

What happens next

The seller is responsible for the product and can replace it, refund it, or help you resolve the issue. The marketplace or your payment provider can review the order through their own dispute process.

If the order still is not resolved

Submit a claim from the Access Page.