Find your digital product if it has not arrived
Overview
Your order was delivered through Keysender, which is why the email or Access Page link came from our domain. Keysender is the delivery platform the seller used, like the postal service, not always the shop that sold the order. If nothing has arrived yet, check the places below first, then contact the seller, who can resend or refund it.
Steps
- Check your spam, junk, and promotions folders for the delivery email.
- Confirm the email address on your order is correct.
- Open the delivery email and click the Access Page link.
- Check the Access Page for your code or download.
- If you cannot find the delivery email, search your inbox for "Keysender".
If the order still is not resolved
Submit a claim from the Access Page.
Frequently asked questions
Why did my delivery email come from Keysender?
Keysender is the delivery platform the seller used to send your code, a bit like the postal service, not always the shop that sold the order. That is why the email or Access Page link came from our domain. Check your inbox for the delivery message to find your product.
Where should I look if my digital product has not arrived?
Check your spam, junk, and promotions folders, and confirm the email address on your order is correct. Open the delivery email and click the Access Page link to find your code or download. If you cannot find the email, search your inbox for Keysender.
What if I still cannot find my product?
If your order is still not resolved after checking your folders and searching for Keysender, submit a claim from the Access Page. Keysender delivers the code, while the seller who sold the order handles refunds or wrong items.