Configure the messages customers receive when an order is held by a condition such as low stock, a block list match, or a buyer limit. A held order is not lost, it is waiting for you or for stock, and a clear notification tells the buyer that, which prevents disputes and support tickets while you resolve the hold.
Make sure you have:
When an order triggers one of the selected conditions, the customer receives your configured message by email or inbox.
Submit a claim so Keysender Support can review it.
In Account then Sending Setup you choose which conditions trigger a notification. The options include low codes, block list, and buyer limit. When an order meets one of the conditions you selected, the customer receives your configured message by email or inbox.
Inbox messages apply to eBay and Mercado Libre orders. When you set up held-order notifications, pick an inbox template for those channels and an email template for the rest, then click Save so the right message goes out for each held order.
You need access to your Keysender vendor account and at least one email or inbox template created in Templates. The dropdowns in Sending Setup let you pick from your existing templates, so create the template you want to send before you configure the held-order conditions.
