Open an order detail page in Keysender to review transaction information, buyer messages, delivery logs, and fraud screening results. This is the page to open when a buyer says a code did not arrive: the delivery log shows exactly what was sent, when, and to which address, and the screening result explains any hold.
The order detail page shows the full transaction record, buyer messages, delivery logs, and the fraud score when fraud screening is active.
Submit a claim so Keysender Support can review it.
Open the order from the Orders section and go to its detail page. The fraud score for the buyer appears below the options dropdown when fraud screening is active, alongside the transaction record, buyer messages, and the Tasks and IP logs for that order.
On the order detail page, the code status dropdown lets you mark the order as done, issue a refund, or report fraud. The separate options dropdown handles actions like blocking or allowing the buyer, sending or resending codes, and creating a PDF of the order.
Yes. On the order detail page, open the options dropdown and choose to create a PDF of the order. You can use it for dispute resolution or tax records. The same dropdown also lets you block or allow the buyer and send or resend codes.
