Create an email or inbox template in Keysender

Overview

Create an email or inbox template in Keysender to control how delivery messages reach your buyers across your connected channels.

Before you start

Make sure you have:

• Access to your Keysender vendor account.

Steps

Open Templates

1. Open Account in Keysender, then select Templates.

   

2. Find the starred Default template in the list. Keysender creates it automatically and applies it to products with monitoring active.

Create a new template

1. Click Add New +.

   

2. Select the template type.

   Choose HTML Email for styled emails with design blocks. Choose Plain Text Email for marketplace inboxes such as eBay or Mercado Libre, which require plain text to display correctly.

3. Enter a template name.

Set reply and copy options

1. Set the Reply to address. This is usually filled with the email you use to log in to Keysender.

2. Set the Send Copy to address if you want a copy of each sent email forwarded to another inbox.

Design the template

1. Add your content and insert variables where you want order data to appear automatically.

   Available variables:

   • [ID] for the auction or product number.
   • [PRODUCT_NAME] for the product name.
   • [PM] for the product message.
   • [NAME] for the customer name.
   • [EMAIL] for the customer email.
   • [PHONE_NUMBER] for the customer phone number.
   • [STATUS] for a link to the order Access Page.
   • [USER] for the customer username.
   • [ORDER_NUMBER] for the order number.
   • [ORDER_TIME] for the order date and time.
   • [PRICE] for the price and currency.
   • [CODE] for the text code or a link to files.
   • [CODES] for a link to all purchased codes in a .zip file.

2. For HTML templates, arrange the design blocks you need.

   Available blocks:

   • Header with a logo you can replace by clicking it in the editor.
   • Title for the email headline.
   • Body for the main content.
   • Order Codes to show the delivered code directly in the email.
   • Checkout Status for a secure link to the Access Page.
   • Order Details for order information.
   • Footer for disclaimers, contact details, or links.
   

Save the template

1. Click Save.

2. Choose whether to apply the template to all products currently using it.

Confirm it works

The new template appears in your template list. Products with monitoring active keep the Default template until you assign a different template in product settings.

If it still is not working

Submit a claim so Keysender Support can review it.