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Keysender delivers digital products for vendors through connected channels. Keysender is the delivery system, not the seller. Guests with an order issue should contact the seller or use the dispute path.

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Help Center Templates and access pagesSet up FAQs on your Access Page

Set up FAQs on your Access Page

Last updated Jun 20, 2026Templates and access pages

Overview

Add FAQ entries to your Access Page so guests can find answers to common questions without contacting support.

Steps

Open Products in Keysender, then select FAQs.
Click Add FAQ Record.
Enter the question and answer.
Set the status to Active.
Assign the FAQ to specific products, or click All to apply it to every product.
Review the question and answer for accuracy.
Click Save.

Confirm it works

The FAQ record shows as active in your FAQs list and appears on the Access Page for the assigned products.

Saved FAQ record shown as active in the Keysender FAQs list

If it still is not working

Submit a claim so Keysender Support can review it.

Related articles

Set up your Access Page Create an email or inbox template in Keysender Send email using your custom domain (Gmail SMTP)Host your Access Page on a custom domain

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